We run entirely on volunteers and keep project donations at 100%. Lead times can vary because the team is often on the ground or handling urgent cases. If your message is time sensitive, write “Urgent” in the subject so we can prioritise it. For updates on a donation, please check the project page for the stated lead time. If the estimated time has passed, contact us then. Not before, since it takes focus away from delivery. You can also check the FAQs on appeal and product pages for quick answers.